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Patient-Centered Interactions


Patient-centered interactions encourage patients to expand their role in decision-making, health-related behavior change and self-management. Patient-centered practices respect patients’ values and preferences, and this is reflected in the way the practice is designed. Communication is in a language and at a level the patient can understand, and data on patient demographics and preference is widely accessible. Principles of patient-centered care inform organization-wide decisions and interactions with individual patients.

Key changes for Patient-Centered Interactions:

  • Respect patient and family values and expressed needs.
  • Encourage patients to expand their role in decision-making, health-related behaviors and self-management.
  • Communicate with their patients in a culturally appropriate manner, in a language and at a level that the patient understands.
  • Provide self-management support at every visit through goal setting and action planning.
  • Obtain feedback from patients/families about their healthcare experience and use this information for quality improvement.


Patient-Centered Interactions Resources

Implementation Guides

Patient-Centered Interactions Executive Summary

Patient-Centered Interactions: Engaging Patients in Health and Healthcare
This Implementation Guide presents strategies to measure patient experience, communicate with diverse patients, and actively engage and support patients and their families before, during and after office visits.

Tools

Eliciting the Patient’s Perspective
The Patient-Centered Medical Home from the Patient’s Perspective
Patient Visit Sheet

Webinars

Using a Patient-Centered Care Plan and Teamwork to Support Self-Management (March 28, 2013)
Moderator: Judith Schaefer, MPH, MacColl Center for Health Care Innovation at the Group Health Research Institute
Speakers: Larry Mauksch, MEd, LMHC, University of Washington Department of Family Medicine (Seattle, WA); Berdi Safford, MD, Family Care Network (Bellingham, WA)
Audio & video program

Presentation slides

Tools to Enhance Patient Engagement (January 24, 2013)
Moderator: Judith Schaefer, MPH, MacColl Center for Health Care Innovation at the Group Health Research Institute
Speakers: Chris Delaney, MBA, Insignia Health (Portland, OR); Cathy Davenport, RN, BSN, PeaceHealth (Eugene, OR); Shannon Gilbert, MHA, MultiCare Health System (Tacoma, WA); Jim Weiss, MD, Primary Health Medical Group (Meridian, ID)
Audio & video program

Presentation slides

Humboldt Consumer Engagement Across the Spectrum (November 16, 2012)
Moderator: Judith Schaefer, MPH, MacColl Center for Health Care Innovation at the Group Health Research Institute
Speakers: Betsy Stapleton, FNP, and Jessica Osborne-Stafsnes, Aligning Forces Humboldt at The California Center for Rural Policy, Humboldt State University (Arcata, CA)
Audio & video program
Presentation slides

Establishing Patient and Family Advisory Councils in the Medical Home (October 27, 2011)
Moderators: Nicole Van Borkulo, MEd, Qualis Health, and Judith Schaefer, MPH, MacColl Center for Health Care Innovation at the Group Health Research Institute
Speaker: Juliette Schlucter, Bridgekeeper (Philadelphia, PA)
Audio & video program
Presentation slides

Patient-Centered Interactions: Self-Management Support (October 28, 2010)
Moderators: Nicole Van Borkulo, MEd, Qualis Health, and Judith Schaefer, MPH, MacColl Center for Health Care Innovation at the Group Health Research Institute
Speakers: Monette Sutphin, Operations Officer, and Emily Montoya, Registered Dietician, High Plains Community Health Center (Lamar, CO); Dawn Heffernan, RN, MS, CDE, Diabetes Program Manager, Holyoke Health Center (Holyoke, MA); Michael Meza, MD, Clearwater Valley Hospital (Orofino, ID); Joan Pernice, RNC, MS, Clinical Health Affairs Director, Massachusetts League of Community Health Centers (Boston, MA)
Audio & video program
Presentation slides

Transforming Primary Care at Group Health Cooperative (April 16, 2010)
Speaker: Clarissa Hsu, PhD, Center for Community Health and Evaluation, Group Health Research Institute (Seattle, WA)
Audio & video program
Presentation slides

Patient-Centered Interactions (February 17, 2010)
Moderator: Donna Daniel, PhD, Qualis Health
Panelists: Jay Brooke, CEO, and Emily Montoya, Health Educator, High Plains Community Health Center (Lamar, CO); Laurie Francis, CEO, Community Health Partners, Inc. (Livingston, MT); Ann Lewis, Executive Director, Caresouth Carolina (Hartsville, SC); Leo Morales, MD, PhD, Group Health Research Institute (Seattle, WA)
Audio & video program
Presentation slides

Contact Us

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Kathryn Phillips, MPH
Director, Safety Net Medical Home Initiative
(206) 288-2462
(800) 949-7536 ext. 2462
kathrynp@qualishealth.org