Improving Care for Complex Patients: The Role of the RN Care Manager

Organized, evidence-based care (OEBC) is care that is based on scientific evidence and planned and delivered so that the team optimizes the health of their entire panel of patients. High-risk patients are identified to determine they are receiving appropriate care management services. This supplement defines care management (sometimes called case management) and provides practical recommendations about how to provide care management services to high-risk patients.

Implementation Guide Supplement

Organized, Evidence-Based Care: Improving Care for Complex Patients: The Role of the RN Care Manager
Care management refers to the more intensive services provided by a nurse or other health worker to a patient with complex medical and psychosocial needs. It encompasses both efforts to coordinate care and to deliver clinical services such as monitoring, self-management support, and medication review and adjustment.